Castello Warranty Information USA

Castello pipes are warranted, TO THE ORIGINAL PURCHASER ONLY, against bowl burnout for a period of one year from the date of purchase. There is no other warranty, express or implied.  This limited warranty is extended by CASTELLO NORTH AMERICA only to consumers who have purchased pipes from retailers duly appointed by CASTELLO NORTH AMERICA, or received them as gifts from original purchasers from such retailers.

By way of example only, and not in limitation of any of the foregoing, the following are specifically excluded from this warranty:

(1) No pipe purchased from a retailer who is not appointed by CASTELLO NORTH AMERICA may be presented for coverage under this warranty, regardless of whether or not such retailer is a duly appointed retailer, dealer or other agent of Castello or any of its distributors or agents;

(2)  Pipes acquired by trade for value, purchase, or on any other secondary basis whatsoever (including, but not limited to, purchases over the internet or taking place at hobby shows, unless conducted with a retailer duly appointed by CASTELLO NORTH AMERICA) may not be presented for coverage under this warranty;

(3) Any damage caused by abuse, and any damage but bowl burnout, such as the pipe shank and mouthpiece which are not covered by this warranty.  

The consumer is advised to retain all documentation required to establish the date and place of purchase, such as purchase receipt.  

Each Castello is a unique smoking instrument. No two are ever alike. Should a pipe be presented under this warranty, CASTELLO NORTH AMERICA will, through its authorized retailers only, replace the damaged pipe with one of the same grade and size.  CASTELLO NORTH AMERICA will extend its best efforts ONLY to provide, through its duly appointed  retailers,  a replacement that is also similar in shape and other attributes.

THIS WARRANTY PROVIDES FOR REPLACEMENT ONLY.  CASTELLO NORTH AMERICA DOES NOT EXTEND ANY REFUND PRIVILEGE TO PURCHASERS.  NO APPOINTED RETAILER MAY EXTEND ANY OTHER WARRANTY, OR MEANS OF SATISFYING THE EXPRESS WARRANTY EXTENDED HEREIN, IN ANY MANNER THAT BINDS CASTELLO NORTH AMERICA. THIS IS A LIMITED WARRANTY. IT DOES NOT MODIFY ANY RIGHTS PROVIDED UNDER APPLICABLE STATE OR FEDERAL LAW. 

KEY: SR [all carved Sea Rock finishes], OA [Old Antiquari sandblasted], TM [Trademark], CS [Castello "castello"], CO [Collection], EP [Epoca], FA [Collection - Fiammata], GL [Greatline - standard shapes], SL [Sculptured]. We have listed the "Key" finishes after each number to let you know which shapes are available in which finishes. These are based on the Castello pipes that we have either had in-stock or seen. While it is possible to have certain shapes in other than the listed "key" finishes, it is not at all common. The Perla Nera is not listed since it is so rare and basically only available in the "Dress oval-bowl shape". The new Sculptured finish is listed although very few are available, these have not become more common over the last couple of years, but may in the future. Note: Pipes that are finished in the "Sculptured" finish carry the "castello" or Collection grade and are only being listed as different models as a matter of information
#12 - Liverpool or long shanked, taper bit Billiard. Not a common shape; runs small and not available in G/GG. [SR, CS]
#14 - Small to medium size Lovat with a saddle bit. Not too common a shape; runs fairly small and mostly in 2 or 3K sizes. Almost always found in Sea Rock finishes and can come (rarely) with an oval shank and actually be a short Canadian rather than a saddle bit, round shank Lovat. [SR, OA, TM]
#15 - Standard wide bowled Billiard or Pot. This is a very common shape that is found in all sizes including G/GG and all finishes. The #15 comes with either a saddle bit, a taper bit or a stick bit & ferrule; the most common stem is the saddle. The basic shape varies from a billiard shape to a wider bowled Pot shape and is fairly common with square paneled sides. [SR, OA, TM, CS, CO, EP, FA, SL]
#15-Q - Classic medium size square panel with a square shank. This is a fairly new shape [1996] that is found in all standard sizes and all finishes, but most often the non-smooth finishes. Never seen in a G/GG size The #15-Q usually comes with a saddle bit, although a taper bit or a stick bit & ferrule is possible; the most common stem is the saddle.
[SR, OA, TM, CS ]
#16 - Tall slender Billiard that can vary from a classic style to a slender stacked shape. This is a very common shape that is available in all finishes. These are usually found in all standard sizes although G/GG are not readily available. Taper bits are the most common although saddle bits are available. [SR, OA, TM, CS, CO, EP]
#17 - Pot; Not a common shape and it is seldom seen. Most "Pots" are stamped #15, so we do not have many details of this shape and can not remember ever having one in-stock.
#19 - 1/8 or slightly bent long shank Billiard. This shape is usually found with a "wavy" top rim and almost always with a taper bit. These range from small to medium large, although they are usually not found in the G/GG sizes. Fairly common shape. [SR, OA, TM, CS, CO, EP]
#23 - Standard classic Apple with a taper bit. This is common shape that is readily available in "K" sizes. As of the late 1980's available in the G/GG size especially in Epoca, Sea Rock and Old Antiquari but not the higher grades. Almost always found with a rounded smooth polished top rim and thick walls. [SR, OA, TM, CS, CO, EP]
#24 - Prince (of Wales) with a slightly bent taper bit. This is a fairly common shape, although the production is limited and few ever arrive in the USA. Rarely found in smooth finishes or in G/GG sizes. We have seen this shape with a taper bit but usually with an army mount & stick bit. [SR, OA, TM, CO]
#25 - Classic straight Dublin with saddle, taper or "stick" (army mount) bit. This is a very common and popular shape that is found in all finishes, although not usually in the G/GG sizes. [SR, OA, TM, CS, CO, EP, SL]
#26 - Short bent Horn. Another rarely made shape that usually looks more like a "prince" or a 1/4 bent squat Apple or Brandy. Not generally available in G/GG. [SR]
#28 - Slight bent Horn. Not a common shape - no information or details. [?]
#30 - Fat chubby Apple with an oval shank and slight bent taper bit. Somewhat common shape with lots of briar used. These are not long pieces and are sized in all grades like a G23. Available in G/GG sizes, although there is not much of a difference in size from a 4K model. Variations include square shanks and stems. [SR, OA, TM, CS, CO]
#31 - Slightly bent oval shank Canadian. This is a very popular and fairly common shape which is almost always found with a taper bit. Small to med/ large in size and rarely found in the G/GG sizes. [SR, OA, TM, CS, CO, EP, SL]
#32 - Straight classic Canadian with an oval shank and almost always a taper bit. This is a very popular shape and is quite common in all grades, sizes and finishes. Usually when marked G/GG the "extra large" refers to a longer shank and only slightly to the bowl size. With the G/GG models & extra long shank, it is common that the airhole is drilled off center. [SR, OA, TM, CS, CO, EP, FA, SL]
#33 - Short fat squat chubby Canadian or oval shank Pot. Not very common or popular and always found with a taper bit. Not available in G/GG sizes. [SR, OA, TM, CS, CO, EP, SL]
#34 - Large bowled flared top semi-Dublin that is usually found with an oval shank, slight bend and taper bit. Semi-common and slightly popular for its extra large chamber with medium overall size; occasionally found with a "stick" type bit. These are larger in overall bowl capacity. Not usually available in G/GG sizes. [SR, OA, TM, CS, CO, SL]
#35 - Slightly bent oval shank Billiard with a forward "pitched" tall bowl. This is not a real common shape although it is fairly popular. Always found with an oval taper bit and fairly thick walls. Never seen in a G/GG size. [SR, OA, TM, CO, CS]
#37 - Slightly bent, slender oval shanked Dublin with a taper bit. This is not a very common shape although it is quite popular. These vary in style and can be found in short almost straight oval shanked pieces, but this variation is not common or popular. Not seen in G/GG sizes. [SR, OA, TM, CS, CO]
#38 - Oval shank Horn. Not common or readily available - no information. [?]
#39 - Slightly bent Yacht or Horn with an oval or rounded shank and taper bit. This shape varies from slender to fat and chubby. Not real common or popular and rarely seen in a G/GG size. [SR, OA, TM, CS, CO]
NOTE: In 1989 Castello started making a medium sized fairly slender elongated shaped style with a forward pitch, an shank, taper bit and slightly bent shank and stem. This is a very attractive shape that is lightweight, modern and usually well grained. We have seen these stamped #37, #38 & #39, although usually #38. [SR, OA, CO, CS, TM]
#41 - This is a new shape re-introduced in 1990. Small, slender stacked rounded billiard styled bowl with a long thin round shank and a short (usually slightly bent) taper bit. Very limited availability with no G/GG pieces. [SR, OA, TM, CS, CO].
#49 - Medium large classic Calabash with a ferrule and stick bit. This is a very popular style that is readily available in all finishes. Shank extensions are found in either Lucite or Briar and occasionally in a silver "cup". Variations include natural rough tops, square shanks, diamond shanks and "paneled" bowls. Fairly common in G/GG sizes. [SR, OA, TM, CS, CO, EP, FA, GL]
#54 - Classic 1/2 bent Bulldog or bent Rhodesian with a diamond shank and saddle bit. This is a very popular shape although it is limited in production. During the second half of 1989 this shape became quite common although we do not expect this high availability to continue. Occasionally found with a taper bit and commonly found with briar extensions on the mouthpiece. Common with a stick bit and ferrule made of briar, lucite or dressed with a silver "cup". Also fairly common in G/GG sizes today. [SR, OA, TM, CS, CO, FA, GL]
#55 - Slightly bent short chubby squat Pot with a short shank and taper bit. This is a fairly common although not popular shape that has thick wall and a medium large capacity. Not readily available in G/GG sizes. [SR, OA, TM, CS, CO]
#56 - Straight classic diamond shank Bulldog with taper, saddle or "army" bit. This is a very popular shape that is quite common in all finishes and sizes. Usually has thick walls and available in G/GG. Occasionally stamped "Greatline" and found either extra, extra large or with a natural rough top rim. [SR, OA, TM, CS, CO, EP, FA]
#60 - This shape number is currently used for a straight square shanked panel. Not a classic square bowed panel, but more of a paneled Apple and occasionally slightly bent. Uses either a square saddle or taper bit. Not generally available in G/GG sizes and not very common. This number has been used in the past for a bent Apple, however we have not seen one of these in quite a while. [SR, OA, CS, CO]
#63 - 3/4 bent Apple with a round shank and army style stick bit. This shape always uses a ferrule or shank extension of either Lucite or briar and has a rounded top rim. Not available in the G/GG size and not real common, although fairly popular. [SR, OA, TM, CS, CO]
#64 - 1/2 bent fancy Apple with ferrule and fancy stick bit. Is not a common shape, nor readily available. No information. [?]
#65 - Classic 3/4 bent Billiard. This is probably the most popular standard Castello shape and is readily available in all sizes and finishes. The bowl shape can vary from "rounded" to classic parallel walls and comes with either a saddle or taper bit. Common in G/GG and popular sizes. [SR, OA, TM, CS, CO, EP, FA]
#66 - 3/4 to full bent rounded Billiard with a Diamond shank and saddle bit. This shape is very popular and fairly common (lately hard to find), although limited in production. Fairly common in G/GG sizes with the non-smooth pieces running smaller as a rule than the smooth. [SR, OA, TM, CS, CO]
#67 - Medium large thick walled Pot/Billiard with a "domed" shank and flat base on the bottom of the bowl and shank. This is a fairly common shape which is readily available and always found with a taper bit. The shape runs toward the larger with G/GG fairly common in the non-smooth shapes. Fairly rare in the smaller sizes. [SR, OA, TM, CS, CO, EP]
#74 - Extra large, tall stacked "shank" or Chimney with a short shank and stick type bit. This shape is more common in the G/GG size than it is in the "standard" sizes. The bowls are thin in width, 3 to 4 inches tall and have fairly thick walls. Shank extensions are usually made of Lucite rather than briar. Sometimes marked "774" instead of G74. [SR, OA, TM, CS, CO]
#75 - Straight classic Lovat or long round shank Billiard. This piece is always found with a short saddle bit. Fairly popular and readily available in most sizes and finishes. As with the #32 (long shank) Canadian, G/GG sizes are available with the grade referring to shank length more so than bowl size. [SR, OA, TM, CS, CO, EP, FA]
#84 - "Inverted Bent Billiard or Hawkbill Shape" is how this shape is listed on our 1985 listing. The pieces that we have had lately are more like a squat Apple styled bowl with an oval "S" bent longer shank and short taper bit. This is a very difficult to make and limited shape which has become very popular over the last few years (1996-98). Available in standard and G/GG size. [SR, OA, TM, CS, CO, FA, SL] note: Also known as a Hookbill in the USA.
#85 - Bull Moose Panel - Not common - no information.
#87 - Slightly bent Poker or Cherrywood with a saddle bit and flat base to the bowl. This is a very limited shape that is fairly popular when available. Never seen in a G/GG size and not common in smooth finishes.During 1997-98 this shape has been offered with an oval shank. [SR, OA, TM, CO, CS]
#88 - Slightly bent army mounted Poker with stick bit. This, like the #87 Poker is fairly popular, but seldom produced. Not available in G/GG sizes or rarely in smooth finishes. [SR, OA, CO, CS]
#89 - Full bent Poker - Not available, no real information.
#92 - Full bent Egg with a notched shank - this is a similar shape to the #93 with a similar style think stick bit and shank "floc". What really sets the #92 and the #93 apart is the extended shank treatment. No G/GG to date, but these might be offered later in 1998. New shape for 1998! [SR, OA, TM, CS, CO, FA]
#93 - Full bent slender shanked Egg with a army mount and long thin stick bit. This shape is fairly common and popular; almost always includes a ferrule made from either lucite or briar. A variation that was introduced in 1989 is the 93 bowl with a flush taper bit. Very rare in the G/GG size, although it runs slightly larger than some other shapes (G/GG 93's are much larger than K sized 93's). [SR, OA, TM, CS, CO, FA, SL, EP]
#95 - Long shank straight Pot/Billiard with a saddle bit. This shape is a lot like a #15 except that the shank is a little longer (not as long as a #75 Lovat or #32 Canadian). Rare, as most of the pieces in this shape are stamped #15. Never found in G/GG, although G/GG are common in the #15. [SR, OA, CO]
#97 - Classic large bowled Oom Paul with a saddle bit. This is a fairly common shape which is moderately popular in all of the finishes. G/GG sizes are common, as are smooth finishes. [SR, OA, TM, CS, CO, FA, GL, SL]
Please Note: The following 4 shape numbers are currently produced by the Castello factory on a very limited basis, all of them start with a "2" which has a special meaning. First, all 3 digit shape numbers are formed by adding the "2" to the basic shape number (last 2 digits). Next the 2 signifies that the piece uses a fancy cut "freestyle" stick bit, usually directly into the shank (although NOT flush mounted). Lastly, 2-prefixed shape numbered pieces are always bent pieces, usually at least 1/2 bents. While it is possible to create any 2-prefixed shape, this is generally not done by Castello. The following shapes are the most common 2-prefixed shapes and while limited in production, they are available and popular. 2-prefixed shapes are generally not available in G/GG sizes, but run slightly larger than the standard shape.
#215 - Fancy 1/4 bent Billiard with a slightly flared shank. This piece usually has a slightly wavy top and can or can not have a ferrule made of lucite or briar. Runs from medium to large in size and looks similar to a #19. [SR, OA, TM, CS, CO] The #215 is the basis of the 1997 Castello Pipe of the Year with fluted silver added to the end of the shank.
#225 - Large fancy 1/4 to 1/2 bent Dublin with a stick bit. This shape is similar to a #34 and commonly has a wavy top rim. These are more common in smooth than in rough and run large. Usually are not found with a ferrule. [OA, CS, CO]
#287 - Large 3/4 to full bent fancy Poker with a fancy freestyle saddle bit. This shape is very popular yet rarely found. The shank is quite bent and the bowl is larger than either the #87 or #88. In 1989-97 we have carried a few "G" 287's [SR, OA, CS, EP]
#293 - Medium large fancy 3/4 to full bent Egg with a fancy stick bit and slightly wavy top rim. This is the shape that was used as a model for the American Castello 40th year limited edition. These pieces are fairly common with lots of wood in the bowl. Many of the smooth models are crosscut - birdseye grained. Limited but available in G/GG. The 293 is the most common "2-prefixed" shape found in a G/GG size. Finish availability is based on regular stock and the 40th years pieces that we have had. [SR, OA, TM, CS, CO, EP, SL]

 

Carlo Scotti, created the Castello pipe in 1947, in a little artisan workshop. His aim was to produce a pipe which was technically and aesthetically at the absolute summit of the quality "parametro". This quality means many things which are hard to explain. It means working only and exclusively the best briar, that is: extra-extra. Knowing how to work at the right moment, not before or after. Knowing how to work with respect for precise parameters of functionalism, aesthetics and good taste. Choosing only shops of the highest professional reputation, once the briar has been transformed into a pipe. And many other things. So today the "imagine Castello" has been created as a perfect reflection of what Carlo Scotti set out to do 50 years ago, and that is what Castello pipes are really all about.

Castello Sea Rock
Castello Sea Rock Briar (Trade Mark) has been the first mark used by Carlo Scotti during his very first manufacture, since 1947. It was born thanks to his intuition who, fascinated by the drafts that the erosion of the waves created on the rocks, wanted to transport them on the bowl of his pipes.
Castello Natural Vergin
It was born in the beginning of ’60, to satisfy the request of many customers who desired a carved pipe with a natural finishing.
Castello Old Antiquari
Castello Old Antiquari (Trade Mark) is a finishing that was born together with the factory. It has been modified several times through the years, from a very light sandblasting to a gorgeous and deep one, actually used. For this special finishing, Castello uses only straight grained pipes.
Castello Trade Mark
Castello Trade Mark (Trade Mark) is the name which has always marked the classical Castello red pipes. The colour has changed during years, but its origin is from nature, from cochineal.
Castello "Castello"
Castello "Castello" was born during 1947 and it was the first mark used for clear, smooth pipes.
Castello Collection
Castello Collection was born during 1947 and it was the mark used for clear smooth pipes, higher in quality than "Castello" finishing.
Castello Collection Occhio di Pernice
The mark "Occhio di Pernice" was born in the beginning of ‘ 80. Before, pipes featured by this particular cut were catalogued as "Collection". Since January 2003 "Occhio di Pernice" has been graded using the classical "K" system.
Castello Collection Fiammata
It was born in the beginning of ’60 and it featured pipes with an extra high quality and straight grained pipes, just fiammata.
Castello Collection Greatline
It was born, together with the mark “Bigline” (now discontinued), in the middle of ‘70s.
Castello Collection Greatline Fiammata
It is an extremely rare mark. It is used on exceptional pipes, only on a very few pieces per year.
Castello Perla Nera
Castello "Perla Nera" (Trade Mark) was Carlo Scotti’s dream; it was submitted to different experiments, now this mark features a black smooth pipe.
Castello Flame
The first use of this mark Castello "Flame" was during 2000 and it features those creations, evolutions of the classical "Epoca".
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