Castello Warranty Information USA

Castello pipes are warranted, TO THE ORIGINAL PURCHASER ONLY, against bowl burnout for a period of one year from the date of purchase. There is no other warranty, express or implied.  This limited warranty is extended by CASTELLO NORTH AMERICA only to consumers who have purchased pipes from retailers duly appointed by CASTELLO NORTH AMERICA, or received them as gifts from original purchasers from such retailers.

By way of example only, and not in limitation of any of the foregoing, the following are specifically excluded from this warranty:

(1) No pipe purchased from a retailer who is not appointed by CASTELLO NORTH AMERICA may be presented for coverage under this warranty, regardless of whether or not such retailer is a duly appointed retailer, dealer or other agent of Castello or any of its distributors or agents;

(2)  Pipes acquired by trade for value, purchase, or on any other secondary basis whatsoever (including, but not limited to, purchases over the internet or taking place at hobby shows, unless conducted with a retailer duly appointed by CASTELLO NORTH AMERICA) may not be presented for coverage under this warranty;

(3) Any damage caused by abuse, and any damage but bowl burnout, such as the pipe shank and mouthpiece which are not covered by this warranty.  

The consumer is advised to retain all documentation required to establish the date and place of purchase, such as purchase receipt.  

Each Castello is a unique smoking instrument. No two are ever alike. Should a pipe be presented under this warranty, CASTELLO NORTH AMERICA will, through its authorized retailers only, replace the damaged pipe with one of the same grade and size.  CASTELLO NORTH AMERICA will extend its best efforts ONLY to provide, through its duly appointed  retailers,  a replacement that is also similar in shape and other attributes.

THIS WARRANTY PROVIDES FOR REPLACEMENT ONLY.  CASTELLO NORTH AMERICA DOES NOT EXTEND ANY REFUND PRIVILEGE TO PURCHASERS.  NO APPOINTED RETAILER MAY EXTEND ANY OTHER WARRANTY, OR MEANS OF SATISFYING THE EXPRESS WARRANTY EXTENDED HEREIN, IN ANY MANNER THAT BINDS CASTELLO NORTH AMERICA. THIS IS A LIMITED WARRANTY. IT DOES NOT MODIFY ANY RIGHTS PROVIDED UNDER APPLICABLE STATE OR FEDERAL LAW. 

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